Contact CasinoJules
CasinoJules is a small team. We read every message you send us and we answer within five working days. So that your question reaches the right person, the sections below explain how to reach us depending on the subject.
Questions about a ranking or a casino
Have you spotted incorrect information, has an operator changed its bonus terms, has a withdrawal gone wrong, or is a licence number no longer valid? Email info@casinojules.online with the name of the casino and a precise description of the problem. Add a screenshot or the exact link where you can. We verify it, and once we confirm it we publish a correction the same day.
Reporting a fraudulent casino
Has an operator blocked your withdrawal without explanation, changed bonus terms unilaterally, ignored your self-exclusion request or aimed an advert at minors? Send a message to info@casinojules.online with "Report" as the subject. We open an internal ticket, try to reproduce the same scenario ourselves with a real deposit, and publish a public follow-up when the operator is on our covered list.
For problems that fall outside our editorial remit, we refer you to the competent authorities: the Belgian Gaming Commission (gamingcommission.be) for complaints about licensed operators in Belgium, and the FPS Economy for consumer protection.
GDPR requests
To exercise your rights over your personal data (access, rectification, erasure, portability, objection), email privacy@casinojules.online with "Exercise of GDPR right" as the subject, plus proof of identity (eID, driving licence). We answer within 30 days. You will find the details of our processing in our privacy policy.
Partnerships and affiliate
Are you a casino or sports betting operator and do you want to discuss a partnership? Email legal@casinojules.online. We assess only operators with a verifiable licence that offer responsible gambling tools meeting our requirements. The decision stays editorial, not commercial.
Press
Journalists, researchers, students: we are glad to answer comment requests about the Belgian online gambling market, on condition that they arrive at least 48 hours before publication. Email baptiste@casinojules.online with the subject and the outlet included.
What we cannot do
To be clear, these are the things CasinoJules cannot help you with:
- We cannot unblock a withdrawal at a casino. That has to go through their own support or through mediation by the licensing authority.
- We cannot refund a loss, even if you believe the operator is at fault. What we can do is document your case for our other readers.
- We cannot recommend a specific operator by email; our public recommendations are the rankings on our market pages.
- We do not offer exclusive "bonus codes" through private email.
Postal address
If you prefer a formal letter, you can write to:
CasinoJules (via Darko Ciric Preduzetnik Cirkom Ruma)
Ruma, Republic of Serbia
Email remains the fastest route: info@casinojules.online
Response time
We aim for five working days on all emails, except urgent reports (blocked withdrawal, security issue), which we handle within 48 hours. An automatic acknowledgement confirms that your message has arrived. If you have had no answer within ten working days, your email may have ended up in spam or been lost; try again.